How Do I Choose A Janitorial Service?

by Mike Derryberry • July 17, 2023

Maintaining a clean and well-organized work environment is essential for the success and reputation of any business. However, as a business owner, you may find yourself overwhelmed when it comes to choosing the right janitorial service. With numerous cleaning companies available, how do you make an informed decision? In this blog post, we'll provide you with a comprehensive guide on how to choose the perfect cleaning service for your business, from asking the right questions to conducting thorough research.

Professional Cleaner Mopping Floor

Assess Your Cleaning Needs

Assessing your needs is a crucial step in choosing the right janitorial company for your business. It involves evaluating your specific cleaning requirements and understanding what you expect from a cleaning company. By taking the time to assess your needs, you can ensure that the professional cleaners you select are a perfect fit for your business.

Office Or Facility Size

Consider the size and type of your facility. Are you running a small office space or a large commercial building? Do you have specific areas that require special attention, such as restrooms, break rooms, or high-traffic areas? Understanding the scope and complexity of your cleaning needs will help you narrow down your options and find janitorial cleaning that can meet your requirements.

Cleaning Frequency

Next, consider the frequency of cleaning that you require. Some companies may need help with daily cleaning, while others may only need cleaning services a few times a week. Assessing your cleaning schedule will allow you to determine whether you need a service that offers flexible scheduling options to accommodate your precise needs.

Cleaning Tasks

Think about any specific cleaning tasks or services that are essential for your workspace. This could include carpet cleaning, window washing, floor maintenance, or specialized cleaning for sensitive areas like medical facilities or laboratories. By identifying these specific needs, you can ensure that the janitorial provider you choose has the expertise and resources to handle them effectively.


Consider your budget and the cost-effectiveness of the janitorial cleaning provider. While it's important to find a service that fits within your budget, remember that the cheapest option may not always provide the level of quality and professionalism you're looking for. Seek a balance between affordability and value, ensuring that the service offers competitive pricing without compromising on the quality of their work.

Compass Cleaning Solutions offers a free quote, so schedule yours today.

Reviews And Testimonials

Be sure to take the time to read reviews and testimonials from other companies that have used the commercial cleaning company you're interested in. This will give you insights into their reputation, reliability, and the level of customer satisfaction they deliver. A reputable service will have positive reviews and a track record of providing exceptional service to their clients. They’ll also have complaints, as all companies do. It’s how they handle those “oops” moments that's telling. Compass Cleaning Solutions recognizes that no one is perfect, and when a mistake is made, they offer full transparency and work to resolve the issue.

Do Your Research

To make an informed decision, conduct a thorough search of different janitorial cleaning providers in your area. Look for companies with a solid reputation and a track record of providing exceptional services. Check their websites, read customer reviews, and ask for referrals from other companies in your industry. A reliable and reputable janitorial company will have positive feedback and a strong presence in the market.

Start by seeking recommendations from trusted sources. Reach out to other businesses or colleagues who have used a janitorial service provider and ask for their recommendations. Their firsthand experiences and insights can provide valuable information and aid you in narrowing down your options.

check into the background and credentials of the companies you are considering. Check for well-established companies with a proven track record in the industry. Check their website, social media presence, and online reviews to gain insights into their reputation and the experiences of their previous clients. Pay attention to their level of professionalism, responsiveness, and the quality of their work.

As you search, don't hesitate to ask questions. Contact the janitorial service provider directly and inquire about their services, experience, and certifications. A reliable company will be transparent and willing to provide you with the information you need to make an informed decision.

Inquire about the company's hiring process and whether their employees undergo background checks and receive ongoing training. Knowing that you can trust the individuals who will be entering your commercial premises is crucial for peace of mind.

Consider the range of services offered by each company. Determine if they can meet your specific cleaning needs, such as floor care, window cleaning, or specialized cleaning for sensitive areas. It's beneficial to choose a company that can provide comprehensive cleaning solutions to ensure all aspects of your office or facility are properly maintained.

Lastly, don't forget to assess the pricing structure and contract terms. Request detailed quotes from the services you are considering and compare them to ensure you're getting a fair and competitive price. Review the contract terms carefully, including cancellation policies and any additional fees, to avoid any surprises down the line.

By conducting a thorough search, you can gather all the necessary information to make an informed decision when selecting commercial cleaners. Take the time to compare options, make inquiries, and evaluate the credibility and suitability of each company. Doing your due diligence will ultimately lead you to a reliable and professional cleaning company that will maintain a clean and inviting work climate for your business.

Experience And Expertise

When choosing a commercial cleaning company, consider their experience and expertise in the industry. Look for a company that has been in business for a significant amount of time and has worked within an industry similar to yours. An experienced janitorial cleaning provider will have a deep understanding of the specific cleaning needs of different industries and can tailor their services accordingly.

Experienced janitorial companies have a deep understanding of various cleaning techniques, products, and equipment necessary to tackle different types of commercial cleaning tasks. They have honed their skills over time and are well-versed in the most effective and efficient cleaning practices. This expertise allows them to provide thorough and consistent cleaning services that meet industry standards. 
Man Cleaning Windows

Experienced janitorial technicians also know the particular needs and challenges that businesses face when it comes to maintaining a clean and healthy workspace and office space.

In addition to experience, consider the expertise of the company in specific cleaning areas. For example, if you require specialized cleaning services such as medical facility cleaning or industrial cleaning, ensure that the company has the necessary expertise and certifications to handle those specific tasks. Specialized cleaning requires additional knowledge and training to meet industry regulations and maintain a safe and hygienic environment.

Compass Cleaning Solutions has worked with a diverse range of clients, from office buildings to retail spaces, to medical facilities, and understands the unique cleaning requirements of different industries. This experience enables us to tailor our services to meet your particular needs and ensure a clean and inviting space for your employees and customers.

Customer Service And Communication

When considering a janitorial service for your business, the importance of customer service and effective communication cannot be overstated. A professional cleaning provider should be responsive, attentive, and proactive in addressing your concerns or queries. A reputable company understands the significance of building strong relationships with their clients and prioritizes exceptional customer service throughout their engagement.

A janitorial provider that values their customers goes beyond just providing cleaning services. They strive to understand your unique needs, preferences, and expectations to tailor their cleaning approach accordingly. From the initial consultation to ongoing communication, they make it a priority to listen to your concerns, address any issues promptly, and ensure your satisfaction with their services.

Another aspect of customer service is the ability of the janitorial cleaning provider to handle any issues or complaints that may arise during the course of their services. A reliable company will have a well-defined process in place to address customer concerns promptly and efficiently. They should take ownership of any problems, investigate the root causes, and take appropriate actions to rectify the situation. By promptly resolving issues, the janitorial provider demonstrates their commitment to customer satisfaction and their dedication to delivering high-quality cleaning services.

Compass Cleaning Solutions prioritizes customer service and understand the importance of regular and open communication. We schedule periodic meetings or check-ins to assess your satisfaction, address any concerns, and make adjustments to our cleaning plan if necessary. We have a QR code you can scan to send the company a message 24 hours a day, 7 days a week, all year long. A minimum of five team members will receive that notification in seconds, allowing us to respond more quickly and in real-time. This proactive approach builds trust, fosters transparency, and ensures that your cleaning needs are consistently met.

Quality Assurance And Training

Ensure that the janitorial company you choose has a strong quality assurance program in place. This includes regular inspections, performance evaluations, and feedback mechanisms to identify any areas that require improvement. Inquire about the training procedures for their cleaning staff to ensure that they are skilled and knowledgeable in the latest cleaning techniques and practices.

Insurance And Certifications

It's important to work with a janitorial company that is fully insured and bonded. This protects your business from any liability in case of accidents or damages during the cleaning process. Certifications and affiliations with professional organizations demonstrate the commercial cleaning company's commitment to excellence and continuous improvement. There are no required licenses or certifications required in the commercial cleaning industry, but wouldn’t you feel safer with a company that had them?

Cost And Value

While cost is an important consideration, it should not be the sole determining factor. Search for a commercial cleaning company that offers competitive pricing while delivering value for your investment. Consider the services included in their package and evaluate the overall value proposition.

It's essential to consider the value beyond the monetary aspect. A reputable janitorial service provider adds value through their expertise, professionalism, and commitment to customer satisfaction. They bring industry knowledge, specialized equipment, and effective cleaning techniques that can result in cleaner and healthier work climates. Additionally, by outsourcing your cleaning needs to professionals, you free up valuable time and resources that can be directed toward core business activities, ultimately boosting productivity and profitability.

Choosing the right service for your business requires careful consideration and research. By assessing your cleaning needs and considering factors such as experience and quality assurance, you can make an informed decision. Remember, the company you select will play a crucial role in creating a clean and healthy workplace for your employees and leaving a positive impression on your customers. So, take the time to choose a reputable and reliable janitorial service provider that aligns with your business goals and requirements.

Contact The First Choice In Janitorial Service In Phoenix

Ready to transform your workspace with professional janitorial services? Contact Compass Cleaning Solutions today and let us handle all your cleaning needs. Our experienced team, top-notch customer service, and commitment to excellence make us the ideal choice for companies of all sizes. Don't settle for subpar cleaning results - choose a trusted partner who will exceed your expectations.

Experience the difference of a reliable and professional cleaning service. Click on our contact page to learn more about the professional cleaning we offer. Call us today at 602-606-7900 to receive a free quote and book your initial appointment.