Commercial Cleaning Services Build Customer Relationships With Communication
by Compass Cleaning Solutions • April 20, 2017
Communication is an important aspect in every relationship, especially within the business. For Compass Cleaning and the commercial cleaning industry, communication keeps our Arizona cleaning services as efficient as possible. We complete all of our Arizona cleaning services within various workplaces and in many different languages. With respect to everyday business practices, we’ve found that there are two sides to our communication – with our customers and with our commercial cleaning technicians.
Customer communication includes many different avenues. Compass Cleaning has field auditors who visit customers every day of the week to find dirt and areas in need of cleaning services. This puts a face to the commercial cleaning crews who usually work at night when no one is in the facility. Many of our clients are visual evaluators and so we look in every corner, under every piece of furniture and paper to find dust particles. This gives our customers a chance to either say “you missed something” or “you are doing a great job”.
For example, if a trash can is missed in a back office, the commercial cleaning crew can get it the next time they are scheduled to provide Arizona cleaning services. But, if a trash can is missed in a restaurant restroom, we will go take care of it immediately. A restaurant does not want to open its doors with a full trash can in the restroom.
Among our commercial cleaning staff, we have a team member call and ask our clients how their Arizona cleaning services from Compass Cleaning are going. We also use an online system that our customers can access via computer, phone, or Ipads and gives us feedback instantly. If a customer sends a message, the message goes to all staff members’ computers, Ipads, and phones. The message is then stored, documented, and addressed. This system also documents inspections and phone calls. Without proper communication between our clients and our commercial cleaning staff, we are working in the dark, when our goal is to make your space as bright and clean as possible.