Tag Archives: service

What Do Sand, Merlin and your Janitorial Service Have In Common?

Posted on April 25, 2012 by Mike Derryberry

Have you ever been to the beach or a playground where there is a lot of sand? As you played with your kids or you walked along the beach you got sand in your shoes and so you tried to … Continue reading →

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Removing Barriers and Building Bridges

Posted on April 13, 2012 by Mike Derryberry

I lived in Seattle for over 30 years and so I have some experience with bridges.  The Puget Sound (Seattle) is also a rugged landscape consisting of rivers, lakes, mountains and of course the Puget Sound, so I know a … Continue reading →

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Not Communicating Is Not Communicating

Posted on February 23, 2012 by Mike Derryberry

Have you ever said something like, “I wish they had just told me what was wrong. If I had known I could have fixed it.”? I think we have all said that or something similar at one time or another. … Continue reading →

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The Most Powerful Two Words on the Planet

Posted on August 31, 2011 by Mike Derryberry

I thought I would take a moment and say “thank you” to our clients. I wish I could list you all here but obviously space doesn’t permit. Anytime there is a customer and a service, or product, being provided by … Continue reading →

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I’m Tired of Change

Posted on August 4, 2011 by Mike Derryberry

I don’t know about you but I’m not a fan of change just for the sake of changing. Give me a good reason to change and show me the benefits and I’m with you, I’ll probably beat you there. There … Continue reading →

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The Troubling Secret of Great Service

Posted on July 27, 2011 by Mike Derryberry

I read a lot of industry and related articles, Blogs and forums. Recently I came upon a discussion asking for input about the worst problems and issues facilities managers have with their janitorial service providers. There it was, right out … Continue reading →

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Do Your Core Values Make a Difference?

Posted on June 23, 2011 by Mike Derryberry

In my last post I asked, ‘What separates a really great janitorial company from an average one?’ I said that Customer Service had to be the primary goal and objective (that is true for any great company regardless of their … Continue reading →

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