Tag Archives: excellence

Removing Barriers and Building Bridges

Posted on April 13, 2012 by Mike Derryberry

I lived in Seattle for over 30 years and so I have some experience with bridges.  The Puget Sound (Seattle) is also a rugged landscape consisting of rivers, lakes, mountains and of course the Puget Sound, so I know a … Continue reading →

Posted in Core Values, Customer Service | Tagged , , , , , , , , , | Leave a comment

EXCELLENCE: The Moving Target We All Try To Hit

Posted on July 15, 2011 by Mike Derryberry

What do you think of when you try to describe excellence? Above average? The best? Without comparison? Superior? Its harder to define than you think. Is your standard the same as mine? Who’s standard is right? How can a company, … Continue reading →

Posted in Core Values, Customer Service | Tagged , , , | 1 Comment

Do Your Core Values Make a Difference?

Posted on June 23, 2011 by Mike Derryberry

In my last post I asked, ‘What separates a really great janitorial company from an average one?’ I said that Customer Service had to be the primary goal and objective (that is true for any great company regardless of their … Continue reading →

Posted in Core Values, Customer Service | Tagged , , , , , | 1 Comment